Privacy Policy
Privacy Policy
Who We Are
This privacy policy applies to My Helpers Ltd, trading as Emberline Risk Management (“we”, “us”, “our”).
- Company: My Helpers Ltd t/a Emberline Risk Management
- ICO Registration: My Helpers Ltd is registered with the Information Commissioner’s Office (ICO) as required under UK data protection law.
- Email: team@emberlinerisk.com
- Phone: 07348 948100
We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
We may collect and process the following personal data:
- Contact information — your name, email address, phone number, and postal address
- Property information — details about your property relevant to carrying out a fire risk assessment
- Booking and enquiry information — details submitted through our booking form or by email
- Website usage data — technical data such as your IP address, browser type, and pages visited, collected via cookies (see our Cookies Policy)
How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries and provide quotes
- To carry out fire risk assessments and deliver our services
- To issue invoices and process payments
- To send you your completed fire risk assessment report and any follow-up correspondence
- To comply with our legal and regulatory obligations
- To improve our website and services
Our legal basis for processing your data is primarily the performance of a contract (or steps taken prior to entering a contract), and in some cases our legitimate interests as a business. Where required, we will seek your consent.
How We Store Your Data
Your data is stored securely. We retain client records, including completed fire risk assessments, for a minimum of six years in line with standard business practice and to meet any regulatory requirements.
We will not retain your data for longer than is necessary for the purposes it was collected.
Who We Share Your Data With
We do not sell your personal data to third parties.
We may share your data with:
- Service providers who assist us in operating our business (such as email or cloud storage providers), who are required to handle your data securely and in accordance with UK GDPR
- Regulatory or legal authorities where we are required to do so by law
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Request deletion of your data (where there is no legal obligation for us to retain it)
- Object to or restrict our processing of your data in certain circumstances
- Data portability — request a copy of your data in a commonly used format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at team@emberlinerisk.com. We will respond within one month.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Third-Party Links
Our website may contain links to third-party websites. This privacy policy applies only to our website. We encourage you to read the privacy policies of any external sites you visit.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
Contact
If you have any questions about this privacy policy or how we handle your data, please contact us:
Email: team@emberlinerisk.com Phone: 07348 948100
Last updated: May 2026